docs: add ServiceNow extension page#251
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Documents the ext-servicenow extension (Integrations → Extensions → Third-Party): an API bridge that lets LimaCharlie automation drive a ServiceNow instance. - Generic Table API bridge actions (create/get/update/delete_record, query_table, count_records) against any table. - Typed incident conveniences (create/update/get/search_incidents, default `incident`, retargetable to sn_si_incident or any task table). - Journal, attachment and CMDB actions (add_note, add/list/get_attachment, lookup_ci). - The optional bidirectional Case-mirroring recipe (mirror_case LC→SN, pull_incident_changes SN→LC) anchored on correlation_id, with the echo-loop guard via integration_user. - Three auth modes (basic, oauth_password, oauth_client_credentials) and hive:// secret references for password/client_secret. Wires the page into the third-party index, the mkdocs nav, and adds the ext-servicenow readme.io redirect for the legacy slug. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
lcbill
previously approved these changes
Jun 16, 2026
The legacy 'Solved (Permanently)' close_code no longer exists on current ServiceNow releases; the API silently drops it and then trips the mandatory-resolution-code data policy (403), so a default mirror_case resolve/close would fail. The extension default is now 'Solution provided'. Document the new value and the requirement that it be a valid close_code choice on the instance. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PPUULMpna9zzM5AfdanDTX
lcbill
previously approved these changes
Jun 30, 2026
# Conflicts: # docs/5-integrations/extensions/third-party/index.md # docs/5-integrations/extensions/third-party/servicenow.md # mkdocs.yml
lcbill
previously approved these changes
Jun 30, 2026
A literal </content></invoke> pair from the merge resolution landed at the end of the file, tripping markdownlint MD032. Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com> Claude-Session: https://claude.ai/code/session_01PPUULMpna9zzM5AfdanDTX
lcbill
approved these changes
Jun 30, 2026
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Documents the
ext-servicenowextension under Integrations → Extensions → Third-Party, following the existing third-party extension pattern (HaloPSA / ThreatLocker).What's covered
create_record,get_record,update_record,delete_record,query_table,count_recordsagainst any table.create_incident,update_incident,get_incident,search_incidents(defaultincident, retargetable tosn_si_incidentor any task-derived table).add_note,add_attachment,list_attachments,get_attachment,lookup_ci.mirror_case(LC → ServiceNow) andpull_incident_changes(ServiceNow → LC), anchored oncorrelation_id, with the echo-loop guard viaintegration_user.basic,oauth_password,oauth_client_credentials) andhive://secret references forpassword/client_secret.Field tables are generated from the extension's
schema.goconfig + request schemas.Wiring
ext-servicenowreadme.io redirect for the legacy slug.Draft — markdownlint-cli2 passes clean. Opened as draft for review before publish.
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