Add two ServiceNow ITSM samples for Employee Self-Service

.gitignore

@@ -1,2 +1,5 @@
 .vscode/launch.json
 node_modules/
+
+# Local auth/token caches and per-folder scratch state - never commit
+.local/

copilot-agent-samples/ESS/servicenow-itsm-get-request-details/topics/ess-it-servicenow-itsm-system-get-request-details.mcs.yml

@@ -0,0 +1,40 @@
+kind: AdaptiveDialog
+inputs:
+  - kind: ManualTaskInput
+    propertyName: SysId
+    value: =""
+
+beginDialog:
+  kind: OnRedirect
+  id: main
+  actions:
+    - kind: InvokeFlowAction
+      id: callGetRequestDetailsFlow
+      input:
+        binding:
+          text: =Topic.SysId
+
+      output:
+        binding:
+          errormessage: Topic.ErrorMessage
+          issuccessful: Topic.IsSuccessful
+          servicenowdata: Topic.ServiceNowData
+          servicenowsessionid: Topic.ServiceNowSessionID
+          servicenowtransactionid: Topic.ServiceNowTransactionID
+          statuscode: Topic.StatusCode
+
+      # Replace {FLOW_GUID} with the workflowId from workflow/metadata.yml
+      flowId: "{FLOW_GUID}"
+
+inputType:
+  properties:
+    SysId:
+      displayName: SysId
+      type: String
+
+outputType:
+  properties:
+    ServiceNowData:
+      displayName: ServiceNowData
+      description: Request details data returned from ServiceNow.
+      type: String

copilot-agent-samples/ESS/servicenow-itsm-get-request-details/topics/ess-it-servicenow-itsm-system-get-request-item.mcs.yml

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+kind: AdaptiveDialog
+inputs:
+  - kind: ManualTaskInput
+    propertyName: SysId
+    value: =""
+
+beginDialog:
+  kind: OnRedirect
+  id: main
+  actions:
+    - kind: InvokeFlowAction
+      id: callGetRequestItemFlow
+      input:
+        binding:
+          text: =Topic.SysId
+      output:
+        binding:
+          errormessage: Topic.ErrorMessage
+          issuccessful: Topic.IsSuccessful
+          servicenowdata: Topic.ServiceNowData
+          servicenowsessionid: Topic.ServiceNowSessionID
+          servicenowtransactionid: Topic.ServiceNowTransactionID
+          statuscode: Topic.StatusCode
+      # Replace {FLOW_GUID} with the workflowId from workflow/metadata.yml
+      flowId: "{FLOW_GUID}"
+
+inputType:
+  properties:
+    SysId:
+      displayName: SysId
+      type: String
+
+outputType:
+  properties:
+    ServiceNowData:
+      displayName: ServiceNowData
+      description: Request item details data returned from ServiceNow.
+      type: String

copilot-agent-samples/ESS/servicenow-itsm-get-request-details/workflows/get-request-details/metadata.yml

@@ -0,0 +1,16 @@
+# Replace {FLOW_GUID} with a newly generated GUID (e.g. from: python -c "import uuid; print(uuid.uuid4())")
+# Replace {SERVICENOW_CONNREF} with your agent's ServiceNow connection reference logical name
+# Replace {DATAVERSE_CONNREF} with your agent's Dataverse connection reference logical name
+# Both connrefs can be found in workspace/agents/{slug}/connectionreferences.mcs.yml
+jsonFileName: workflow/workflow.json
+workflowId: "{FLOW_GUID}"
+name: ESS IT ServiceNow ITSM Get Request Details
+type: 1
+description: "Retrieves details for a specific ServiceNow service catalog request (sc_request table) by REQ number."
+subprocess: false
+category: 5
+mode: 0
+scope: 4
+stateCode: 1
+statusCode: 2
+isTransacted: true