Email notifications and working hours#5
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Add Email notifications and working hours Public users are routed through different notification flows depending on availability: during working hours messages notify Telegram, with a delayed no-response reminder; outside working hours guests must leave an email and admins receive email/Telegram notifications. Also add editable per-category email templates, delayed guest reply emails that skip when replies are seen, public seen tracking, logged-in support replies from public chat links, and embedded chat persistence across refresh.
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Add Email notifications and working hours
Public users are routed through different notification flows depending on availability: during working hours messages notify Telegram, with a delayed no-response reminder; outside working hours guests must leave an email and admins receive email/Telegram notifications.
Also add editable per-category email templates, delayed guest reply emails that skip when replies are seen, public seen tracking, logged-in support replies from public chat links, and embedded chat persistence across refresh.