A modern, self-hosted Discord ticket bot built on Discord.js v14 — SQLite out of the box (no external database required), with optional MySQL/MariaDB and PostgreSQL support. No telemetry, full feature set out of the box.
| Feature | Description |
|---|---|
| 🎫 Ticket Types | Up to 25 configurable types with individual emoji, color, category & questions |
| 📋 Questionnaires | Modal forms (up to 5 questions) shown when opening a ticket |
| 🙋 Claim System | Staff can claim/unclaim — button toggles, embed & topic update automatically |
| 🔴 Priorities | Low / Medium / High / Urgent — predefined per ticket type or set via /priority, shown in channel topic & embed |
| 📝 Staff Notes | Private notes via /note add / /note list |
| 🔀 Move Ticket | Move to a different type/category via /move or button (staff only) |
| 🛡️ Type-specific Staff Roles | Each ticket type can define its own staff roles |
| 🖼️ Panel Logo & Banner | Optional logo thumbnail and/or banner image in the panel embed |
| 🎛️ Panel Interaction Type | Choose between a Button or a direct Select Menu in the panel |
| ⭐ Rating System | 1–5 star feedback after closing, automatically posted to a configured channel |
| ⏰ Staff Reminder | Automatic ping inside the ticket if no staff responds within X hours |
| ⏰ Auto-Close | Automatically close inactive tickets with a configurable warning period |
| ♻️ Reopen Tickets | Reopen a closed ticket via the ♻️ button or /reopen — configurable, restores access & moves it back |
| 🔗 Transcript Links | Transcripts stored online and accessible via a public link |
| 📄 HTML Transcript | Self-contained HTML transcript in a modern or classic style — avatars & custom emojis embedded as Base64, mentions and Created/Claimed/Closed-by shown as names instead of IDs, no CDN required |
| 🌐 Custom Domain | Premium users can serve transcripts under their own domain |
| 📊 Statistics | Server-wide stats and detailed per-user stats via /stats |
| 🚫 Blacklist | /blacklist add/remove/list to block users from opening tickets |
| 💬 Canned Responses | Pre-defined snippets sent with one command — configured in snippets.jsonc |
| 🔒 Ticket Lock | Lock/unlock a ticket to prevent the user from sending messages |
| 📢 Broadcast | Send a message to all open ticket channels at once |
| 🔔 User Notifications | Optional DM notification for users when a staff member replies |
| 🎮 Dynamic Bot Status | Automatically display the number of open tickets in the bot status |
| 🌍 Multilingual | German and English included, easily extensible |
| 🗄️ Flexible Database | SQLite out of the box (zero setup) — optional MySQL/MariaDB or PostgreSQL via DATABASE_URL, with a migration script |
| 🔄 Auto-Update Check | Checks for new GitHub releases on startup and notifies with update instructions |
| 🖥️ Web Dashboard | Optional self-hosted browser dashboard (off by default): tickets, statistics, a form/file config editor, bot control and per-role/user permissions |
Instead of sending transcripts as file attachments via DM, the bot can upload them to www.msk-scripts.de and generate a public link — accessible in any browser, no download required.
| Feature | Basic (free) | Premium (€3.99/mo) | Premium+ (€6.99/mo) |
|---|---|---|---|
| Transcript as link | ✅ | ✅ | ✅ |
| Max. transcript size | 10 MB | 100 MB | 250 MB |
| File attachments in transcript | ❌ | ✅ | ✅ |
| Max. attachment size per ticket | — | 150 MB | 500 MB |
| Custom domain | ❌ | ✅ | ✅ |
| Storage duration | 30 days | 180 days | 365 days |
| Uploads per hour | 30 | 60 | 300 |
| Hosted bot management | ❌ | ✅ | ✅ |
Premium and Premium+ are subscribed directly in your dashboard via Stripe — with a 14-day free trial for new customers, cancellable anytime.
- Visit www.msk-scripts.de/verify
- Sign in with your Discord account
- Select your server → your API key is generated instantly
To upgrade to Premium/Premium+, open your dashboard and start the free trial — billing is handled by Stripe.
Then add it to your .env:
MSK_API_KEY="your_api_key_here"
MSK_API_URL="https://www.msk-scripts.de"Premium users can serve transcripts under their own domain (e.g. tickets.yourserver.com).
- Visit www.msk-scripts.de/dashboard after verifying
- Enter your domain and set a DNS A-Record pointing to the server IP shown
- Click "Check DNS" once propagation is complete — SSL is set up automatically
📖 Full setup guide: docu.msk-scripts.de
Premium and Premium+ customers can have their bot instance fully hosted by MSK Scripts and manage it directly from the dashboard at msk-scripts.de/dashboard — no SSH access or server knowledge required.
| Feature | Description |
|---|---|
| Bot Configuration Editor | Edit config.jsonc, snippets.jsonc, .env and the active language file (locales/<lang>.json) directly in the browser with syntax highlighting. Changes take effect after a restart. |
| Bot Control | Start, stop and restart the bot with a single click. |
| One-click Update | Downloads the latest version via git pull, installs new dependencies and prompts you to restart. |
| Live Log Console | Real-time stream of the bot's output directly in the browser — no terminal needed. |
Contact MSK Scripts via Discord to arrange a hosted Premium+ plan. Once set up, the hosted management panel appears automatically in your dashboard.
Running the bot yourself? The optional web dashboard lets you manage everything in the browser instead of editing files over SSH. It is disabled by default, so if you never turn it on, nothing about your bot changes.
| Area | What you get |
|---|---|
| Tickets | Filterable list, ticket detail with the live conversation, and claim / close / reopen / move / lock / priority. |
| My tickets | Every member sees the tickets they opened and can reply to the open ones. Their reply is posted in the Discord channel under their own name. |
| Statistics | Totals, average rating, average handling time and a team ranking by tickets closed. |
| Configuration | A structured form editor and a raw file editor for config.jsonc, snippets.jsonc, .env and the locale files, with line numbers, syntax highlighting and a Discord role/channel/category name lookup. |
| Bot control | Start, stop, restart and update the bot, plus a live console. |
| Permissions | Grant access to roles or single users, where a user entry can override that person's role to revoke a single permission. |
npm run dashboard:setup # guided setup: generates the secret, writes .env, prints a ready-to-use reverse-proxy config
npm run dashboard # starts the bot WITH the dashboardnpm start keeps running the plain bot with no web server at all, exactly as before.
- Disabled unless you set
DASHBOARD_ENABLED=true. - Bound to
127.0.0.1, so it is not reachable from the internet. Use an SSH tunnel or a reverse proxy with HTTPS. - Refuses to start on a public interface without HTTPS, with a clear message telling you how to fix it.
- The signing secret is generated per installation, never shipped as a default.
Login is Discord OAuth using the application you already created for the bot. Your roles are resolved server-side, the server owner always has full access and cannot be locked out, and every change is written to an audit log.
📖 Full guide: docs/dashboard-en.md · docu.msk-scripts.de
discord_ticketbot/
├── index.js # Entry point (the plain bot)
├── dashboard.js # Optional dashboard entry (npm run dashboard) that supervises the bot
├── package.json
├── .env.example # Environment variable template
├── ticketbot.service # systemd unit file for Linux servers
├── scripts/
│ ├── migrate-db.js # `npm run db:migrate`; SQLite → MySQL/PostgreSQL
│ └── dashboard-setup.js # `npm run dashboard:setup`; guided dashboard setup
├── tests/ # node:test suites (npm test); no extra dependencies
├── web/ # Dashboard UI (React + Vite). web/dist is committed; no build needed on the server
├── assets/ # Static files (logo, banner images)
│ ├── logo.png
│ └── banner.png
├── config/
│ ├── config.example.jsonc # Configuration template (with comments)
│ └── snippets.example.jsonc # Canned responses template
├── docs/
│ ├── setup-en.md
│ ├── setup-de.md
│ └── dashboard-en.md # Full web dashboard guide
├── locales/
│ ├── de.json
│ └── en.json
├── data/
│ └── tickets.db # SQLite database (auto-created; default backend)
└── src/
├── client.js
├── config.js
├── database/ # Engine-agnostic DB layer (SQLite/MySQL/PostgreSQL)
│ ├── index.js # Public async API + all queries
│ ├── url.js # DATABASE_URL parsing → driver selection
│ ├── schema.js # Per-dialect schema + migrations
│ └── drivers/ # sqlite.js / mysql.js / postgres.js
├── dashboard/ # Optional web dashboard (only loaded when enabled)
│ ├── server.js # Express app + one central security middleware chain
│ ├── supervisor.js # Forks and manages the bot process
│ ├── security.js # Session, CSRF, rate limit, client IP
│ ├── permissions.js # Role/user permission model
│ ├── auth.js # Discord OAuth (identify scope)
│ ├── discord.js # REST client + name resolution
│ ├── routes.js # API routes
│ └── botBridge.js # Bot-side IPC handlers (Discord actions)
├── handlers/
│ ├── commandHandler.js
│ ├── eventHandler.js
│ └── componentHandler.js
├── commands/
│ ├── setup.js # /setup
│ ├── close.js # /close
│ ├── reopen.js # /reopen
│ ├── add.js # /add
│ ├── remove.js # /remove
│ ├── claim.js # /claim
│ ├── unclaim.js # /unclaim
│ ├── move.js # /move
│ ├── rename.js # /rename
│ ├── transcript.js # /transcript
│ ├── priority.js # /priority
│ ├── note.js # /note
│ ├── blacklist.js # /blacklist
│ ├── stats.js # /stats
│ ├── snippet.js # /snippet
│ ├── broadcast.js # /broadcast
│ └── lock.js # /lock
├── events/
│ ├── ready.js # Bot start, status, auto-close & staff reminder loop
│ ├── messageCreate.js # Activity tracking + DM notifications
│ └── interactionCreate.js
├── components/
│ ├── buttons/
│ │ ├── openTicket.js
│ │ ├── closeTicket.js
│ │ ├── claimTicket.js
│ │ ├── unclaimTicket.js
│ │ ├── moveTicket.js
│ │ ├── deleteTicket.js
│ │ ├── deleteConfirm.js
│ │ ├── deleteCancel.js
│ │ ├── reopenTicket.js # tb_reopen
│ │ ├── rateTicket.js # tb_rate:N
│ │ └── notifyToggle.js # tb_notifyToggle
│ ├── modals/
│ │ ├── closeReason.js
│ │ └── ticketQuestions.js
│ └── menus/
│ ├── panelSelect.js
│ ├── ticketType.js
│ └── moveSelect.js
└── utils/
├── logger.js
├── embeds.js
├── transcript.js # Self-contained HTML (avatars embedded as Base64)
├── mskApi.js
├── ticketActions.js
├── permissionCheck.js # Startup Discord-permission check + invite URL
├── versionCheck.js # Startup update check against GitHub releases
└── snippets.js # Snippet loader & placeholder engine
- Node.js v22 or newer
- A Discord bot token — discord.com/developers/applications
cd discord_ticketbot
npm installcp .env.example .envFill in .env:
# Required
TOKEN="your_bot_token"
CLIENT_ID="your_application_id"
GUILD_ID="your_server_id"
# Optional — MSK Transcript Service
MSK_API_KEY="your_msk_api_key"
MSK_API_URL="https://www.msk-scripts.de"
# Optional — Database (leave unset to use the bundled SQLite file)
# MySQL/MariaDB: mysql://user:pass@host:3306/ticketbot
# PostgreSQL: postgres://user:pass@host:5432/ticketbot
# DATABASE_URL=""
# Optional: Web Dashboard (off unless enabled; run `npm run dashboard:setup`)
# DASHBOARD_ENABLED="false"
# See docs/dashboard-en.md for the full list.Database backends. By default the bot stores everything in a local SQLite file (
data/tickets.db) — no setup needed. To use MySQL/MariaDB or PostgreSQL instead, setDATABASE_URL(append?ssl=truefor managed databases that need TLS). The schema is created automatically. To move an existing SQLite database into the new backend, runnpm run db:migrate(it preserves your ticket history and stats).
cp config/config.example.jsonc config/config.jsonccp config/snippets.example.jsonc config/snippets.jsoncEdit config/snippets.jsonc to define your team's canned responses. If the file does not exist, /snippet commands will show a setup hint.
npm startRun /setup on your Discord server (Administrator permission required).
sudo cp -r discord_ticketbot /opt/discord_ticketbot
sudo useradd -r -s /bin/false discord
sudo chown -R discord:discord /opt/discord_ticketbotsudo nano /opt/discord_ticketbot/.envwhich nodeAdjust ExecStart in ticketbot.service if the path differs from /usr/bin/node.
sudo cp /opt/discord_ticketbot/ticketbot.service /etc/systemd/system/
sudo systemctl daemon-reload
sudo systemctl enable --now ticketbot.servicesudo systemctl status ticketbot.service
sudo journalctl -u ticketbot.service -f| Command | Description |
|---|---|
sudo systemctl start ticketbot.service |
Start the bot |
sudo systemctl stop ticketbot.service |
Stop the bot |
sudo systemctl restart ticketbot.service |
Restart the bot |
sudo systemctl enable ticketbot.service |
Enable autostart |
sudo systemctl disable ticketbot.service |
Disable autostart |
sudo journalctl -u ticketbot.service -f --output=cat |
Follow live logs with colors |
| Command | Permission | Description |
|---|---|---|
/setup |
Administrator | Send the ticket panel |
/close [reason] |
Configurable | Close the current ticket |
/reopen |
Configurable | Reopen a closed ticket |
/claim |
Staff | Claim a ticket |
/unclaim |
Staff | Release a claimed ticket |
/move |
Staff | Move ticket to a different type/category |
/add <user> |
Staff | Add a user to the ticket |
/remove <user> |
Staff | Remove a user from the ticket |
/rename <name> |
Staff | Rename the ticket channel |
/transcript |
Staff | Generate an HTML transcript |
/priority <level> |
Staff | Set ticket priority |
/note add <text> |
Staff | Add a staff note |
/note list |
Staff | List all notes for this ticket |
/stats [user] |
Staff | Server-wide or per-user statistics |
/blacklist add/remove/list |
Manage Guild | Manage the user blacklist |
/snippet send <name> |
Staff | Send a canned response into the ticket |
/snippet list |
Staff | Show all available snippets |
/lock lock [reason] |
Staff | Lock ticket — user cannot send messages |
/lock unlock |
Staff | Unlock ticket — restore user message access |
/broadcast <message> |
Staff | Send a message to all open ticket channels |
| Button | Visible when | Description |
|---|---|---|
| 🔒 Close Ticket | Always (configurable) | Generates transcript, closes & renames channel |
| 🙋 Claim | claimButton: true, unclaimed |
Claim the ticket |
| 🙌 Unclaim | claimButton: true, claimed |
Release the ticket |
| 🔀 Move | More than 1 type configured | Open type selection |
| 🗑️ Delete Ticket | After closing | Delete channel after confirmation |
| ♻️ Reopen | After closing (reopenOption.enabled) |
Reopen the ticket — restores access & moves it back to its category |
| 🔕 Notify me | userNotifications.enabled: true |
User opts in to DM notifications on staff reply |
"panel": {
"logo": { "enabled": true, "file": "logo.png" },
"banner": { "enabled": true, "file": "banner.png" }
}"status": {
"enabled": true,
"dynamic": false, // true = live ticket count in status
"dynamicText": "🎫 {open} open tickets", // placeholders: {open}, {total}, {closed}
"dynamicInterval": 5, // update interval in minutes
"text": "Support Tickets", // used when dynamic: false
"type": "WATCHING", // PLAYING, WATCHING, LISTENING, STREAMING, COMPETING
"status": "online"
}"userNotifications": {
"enabled": true // Show a 🔕 "Notify me" button in new tickets.
// User opts in → receives a DM when staff first replies.
// Rate-limited to 1 DM per 30 minutes per ticket.
}Snippets are defined in a separate file — not in config.jsonc:
cp config/snippets.example.jsonc config/snippets.jsonc{
"snippets": [
{
"name": "welcome",
"description": "Welcome message at the start of a ticket",
"content": "Hey {user}! 👋 Thanks for opening a ticket. We'll be with you shortly.",
"embed": {
"title": "👋 Welcome",
"color": "#5865F2"
}
},
{
"name": "docs",
"description": "Link to the MSK-Scripts documentation",
"content": "Hey {user}, check out our docs: https://docu.msk-scripts.de",
"embed": null
}
]
}Available placeholders: {user} · {staff} · {type} · {priority}
Commands: /snippet send <name> · /snippet list
Snippets support autocomplete — start typing the name or description to filter.
"staffReminder": { "enabled": true, "afterHours": 4, "pingRoles": true }"ratingSystem": { "enabled": true, "dmUser": true, "ratingsChannelId": "CHANNEL_ID" }"showLog": true // Show INFO log messages on startup (commands, events, components)
// Set to false for a cleaner output in production"autoClose": { "enabled": true, "inactiveHours": 48, "warnBeforeHours": 6, "excludeClaimed": true }Closed tickets can be reopened via a ♻️ Reopen button on the closed-ticket message and the /reopen command.
"reopenOption": {
"enabled": true, // Master switch for the reopen feature (button + /reopen)
"button": true, // Show the ♻️ Reopen button on the closed-ticket message
"whoCanReopen": "STAFFONLY" // "EVERYONE" or "STAFFONLY"
}Reopening restores the creator's channel access, moves the channel back to its ticket type's category and drops the closed- name prefix.
The HTML transcript can be rendered in a modern, minimal MSK-branded style or the classic Discord-style layout, and in English or German.
"transcriptDesign": "modern", // "modern" (default) or "classic"
"transcriptLang": "en" // "en" or "de" — falls back to English if omitted/unsupportedBoth styles are fully self-contained (offline-safe): avatars and custom emojis are embedded as Base64, user mentions and the Created by / Claimed by / Closed by fields are shown as display names instead of raw IDs, and the header includes the closer and the close reason (the reason only when one was provided). Code blocks have a copy button, and transcriptLang localizes all transcript labels and the date format.
Each ticket type may define a priority that new tickets of that type start with (instead of the default medium). It is reflected in the channel topic and opening embed, and can still be changed later via /priority.
"ticketTypes": [
{
"codeName": "support",
"priority": "high", // "low", "medium", "high" or "urgent" — defaults to "medium" if omitted
// ...
}
]| State | Channel Name | Channel Topic | Opening Embed |
|---|---|---|---|
| Ticket opened | ticket-username |
🟡 Medium |
Priority: 🟡 Medium |
/priority urgent |
ticket-username |
🔴 Urgent |
Priority: 🔴 Urgent |
/claim |
ticket-username |
🟡 Medium | 🙋 Claimed by @Staff |
+ Claimed by field |
/lock lock |
ticket-username |
unchanged | lock notice posted |
| Ticket closed | closed-ticket-username |
unchanged | all buttons removed |
| Ticket reopened | ticket-username |
restored | reopen embed + ticket buttons restored |
The database is created automatically. By default this is a local SQLite file
(data/tickets.db); set DATABASE_URL to use MySQL/MariaDB or PostgreSQL
instead (see Installation). The same schema and migrations apply
to every backend. Missing columns are added automatically on start.
| Table | Contents |
|---|---|
tickets |
All tickets: status, type, priority, claim, lock, notify, reminder, transcript |
blacklist |
Blocked users with reason and timestamp |
staff_notes |
Private staff notes per ticket |
ratings |
Ratings (1–5 ⭐) with optional comment |
Columns added in recent updates:
| Column | Default | Purpose |
|---|---|---|
locked |
0 |
Whether the ticket is currently locked |
notify_on_reply |
0 |
Whether the creator opted in to DM notifications |
last_notify_sent |
NULL |
Timestamp of the last notification DM (30-min cooldown) |
- Copy
locales/en.json, e.g. aslocales/fr.json - Translate all strings
- Set
"lang": "fr"inconfig/config.jsonc
Full documentation: docu.msk-scripts.de
- Web dashboard: docs/dashboard-en.md
Contributions are welcome! Please read the Contributing Guidelines before opening an issue or pull request. By participating you agree to our Code of Conduct. Found a security issue? See SECURITY.md.
AGPL-3.0 — Source code must remain open and be published under the same license when distributed or hosted.
Forks and modifications that remove or bypass the MSK Transcript Service integration are not permitted.