Canada Hyundai not receiving MFA sms

[nn2gczm7z9-blip]

What happened?

Not able to perform mfa via sms

Steps to reproduce

No response

App version and build

2026.7.1

Device and iOS version

26.6

Vehicle brand and region

Hyundai — Canada

Debug data

{
"accounts" : [
{
"brand" : "hyundai",
"http_logs" : {
"mfaLogs" : [

    ],
    "vehicleStatuses" : [

    ]
  },
  "id" : "60F77169-CEAA-421F-A9D3-1448953064C5",
  "region" : "CA",
  "username":".com***@***",
  "vehicles" : [
    {
      "accountId":"[REDACTED]",
      "backgroundColorName" : "default",
      "battery12V" : 39,
      "chargePortTypeRaw" : "CCS1",
      "climatePresets" : [

      ],
      "climateStatus" : {
        "airControlOn" : false,
        "defrostOn" : false,
        "steeringWheelHeatingOn" : false,
        "temperature" : {
          "units" : "celsius",
          "value" : 21
        }
      },
      "debugLiveActivity" : false,
      "doorOpen" : {
        "backLeft" : false,
        "backRight" : false,
        "frontLeft" : false,
        "frontRight" : false
      },
      "enableSeatHeatControls" : false,
      "fuelTypeRaw" : "electric",
      "generation" : 3,
      "hoodOpen" : false,
      "id" : "D70CAFC4-FB34-42B0-B64E-426A3FDB4EE1",
      "isHidden" : false,
      "lastUpdated" : "2026-07-30T01:42:23Z",
      "location" : {
        "latitude":"[REDACTED]",
        "longitude":"[REDACTED]"
      },
      "lockStatus" : "unlocked",
      "marketOptions" : {
        "generic" : {

        }
      },
      "model" : "KitmanH",
      "odometer" : {
        "length" : 57275.5,
        "units" : "kilometers"
      },
      "regId":"[REDACTED]",
      "sortOrder" : 1,
      "syncDate" : "2026-07-30T01:32:08Z",
      "tirePressureWarning" : {
        "all" : false,
        "frontLeft" : false,
        "frontRight" : false,
        "rearLeft" : false,
        "rearRight" : false
      },
      "trunkOpen" : false,
      "vin":"5NM**********2410",
      "watchBackgroundColorName" : "charcoal"
    }
  ]
}

],
"appInfo" : {
"build" : "58",
"exportDate" : "2026-07-30T22:31:37Z",
"version" : "2026.7.1"
},
"appSettings" : {
"debugModeEnabled" : false,
"liveActivitiesEnabled" : false,
"notificationsEnabled" : false,
"preferredDistanceUnit" : "kilometers",
"preferredTemperatureUnit" : "celsius",
"widgetRefreshInterval" : 4
}
}

Checklist

• I turned on Debug Mode and reproduced the issue before exporting.
• I reviewed the attached data for anything sensitive (VIN, email, location).

[schmidtwmark]

Can you retry this with 2026.7.2 which released today, and send the debug data again if it is still failing?

[schmidtwmark]

I don't see any login or mfa requests in the debug data you sent. Can you make sure to press the refresh button and go through the MFA flow before sending debug data?

[schmidtwmark]

FYI, another Canada user said that this update solved the problem. It will definitely require you to go through the MFA one more time, but that should persist for at least several days

[Yaztromo]

Additional data point -- I've never been able to get the SMS code for MFA when using BetterBlue in Canada, and the latest update doesn't seem to have fixed this. It shows the correct last four digits of my email, and it works fine from MyHundai/Bluelink. E-mail code works just fine however.

[nn2gczm7z9-blip]

{
"accounts" : [
{
"brand" : "hyundai",
"http_logs" : {
"commands" : [

    ],
    "login" : {
      "accountId":"[REDACTED]",
      "duration" : 0.5411850214004517,
      "method" : "POST",
      "requestBody" : {
        "loginId" : ".com***@***",
        "password":"[REDACTED]"
      },
      "requestHeaders" : {
        "Accept" : "application\/json",
        "Content-Type" : "application\/json",
        "Cookie":"[REDACTED]",
        "Host" : "mybluelink.ca",
        "Origin" : "https:\/\/mybluelink.ca",
        "Referer" : "https:\/\/mybluelink.ca\/login",
        "User-Agent" : "Mozilla\/5.0 (Linux; Android 10; K) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/130.0.0.0 Mobile Safari\/537.36",
        "client_id" : "HATAHSPACA0232141ED9722C67715A0B",
        "client_secret" : "[REDACTED]",
        "deviceid":"D8FF35AE…82E6",
        "from" : "CWP",
        "language" : "0",
        "offset" : "-06"
      },
      "requestType" : "login",
      "responseBody" : {
        "error" : {
          "errorCode" : "7110"
        },
        "responseHeader" : {
          "responseCode" : true,
          "responseDesc" : "Failure"
        }
      },
      "responseHeaders" : {
        "Access-Control-Allow-Origin" : "https:\/\/mybluelink.ca",
        "Cache-Control" : "no-cache, no-store, max-age=0, must-revalidate",
        "Content-Encoding" : "gzip",
        "Content-Type" : "application\/json",
        "Date" : "Fri, 31 Jul 2026 19:03:04 GMT",
        "Expires" : "0",
        "Pragma" : "no-cache",
        "Server" : "cloudflare",
        "Set-Cookie" : "[REDACTED]",
        "Status" : "7110",
        "Vary" : "Origin, Access-Control-Request-Method, Access-Control-Request-Headers",
        "cf-cache-status" : "DYNAMIC",
        "cf-ray" : "a23edc6b8ee0af49-SEA",
        "transactionid" : "[REDACTED]",
        "x-content-type-options" : "nosniff",
        "x-frame-options" : "DENY",
        "x-xss-protection" : "0, 1; mode=block",
        "xtid" : "75635d7d-8d12-11f1-8e55-05da66dc84e1"
      },
      "responseStatus" : 200,
      "stackTrace" : "0   BetterBlue                          0x0000000100f797e0 BetterBlue + 2054112\n1   BetterBlue                          0x0000000100f78794 BetterBlue + 2049940\n2   BetterBlue                          0x0000000100f780f8 BetterBlue + 2048248\n3   BetterBlue                          0x0000000100f7780c BetterBlue + 2045964\n4   BetterBlue                          0x0000000100f76c41 BetterBlue + 2042945\n5   BetterBlue                          0x0000000100f8cb81 BetterBlue + 2132865\n6   BetterBlue                          0x0000000100dbc039 BetterBlue + 229433\n7   BetterBlue                          0x0000000100de4271 BetterBlue + 393841\n8   BetterBlue                          0x0000000100dbc039 BetterBlue + 229433\n9   libswift_Concurrency.dylib          0x00000001957e7385 109D51B1-F885-397F-8567-4C3EA69492AE + 21381",
      "timestamp" : "2026-07-31T19:03:03Z",
      "url" : "https:\/\/mybluelink.ca\/tods\/api\/v2\/login"
    },
    "mfaLogs" : [
      {
        "accountId":"[REDACTED]",
        "duration" : 0.49771106243133545,
        "method" : "POST",
        "requestBody" : {
          "mfaApiCode" : "0107",
          "otpMethod" : "S",
          "userAccount" : "kitmanlee@mac.com",
          "userInfoUuid" : "cb846d6d-0a01-457c-8655-b407ade74b6a",
          "userPhone" : "6103"
        },
        "requestHeaders" : {
          "Accept" : "application\/json",
          "Content-Type" : "application\/json",
          "Cookie":"[REDACTED]",
          "Host" : "mybluelink.ca",
          "Origin" : "https:\/\/mybluelink.ca",
          "Referer" : "https:\/\/mybluelink.ca\/login",
          "User-Agent" : "Mozilla\/5.0 (Linux; Android 10; K) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/130.0.0.0 Mobile Safari\/537.36",
          "client_id" : "HATAHSPACA0232141ED9722C67715A0B",
          "client_secret" : "[REDACTED]",
          "deviceid":"D8FF35AE…82E6",
          "from" : "CWP",
          "language" : "0",
          "offset" : "-06"
        },
        "requestType" : "sendMFA",
        "responseBody" : {
          "responseHeader" : {
            "responseCode" : false,
            "responseDesc" : "Success"
          },
          "result" : {
            "otpKey":"[REDACTED]"
          }
        },
        "responseHeaders" : {
          "Access-Control-Allow-Origin" : "*",
          "Cache-Control" : "no-cache, no-store, max-age=0, must-revalidate",
          "Content-Encoding" : "gzip",
          "Content-Type" : "application\/json",
          "Date" : "Fri, 31 Jul 2026 19:03:27 GMT",
          "Expires" : "0",
          "Pragma" : "no-cache",
          "Server" : "cloudflare",
          "Set-Cookie" : "[REDACTED]",
          "Status" : "200",
          "Vary" : "Origin, Access-Control-Request-Method, Access-Control-Request-Headers",
          "access-control-allow-headers" : "x-requested-with",
          "access-control-allow-methods" : "POST, GET",
          "access-control-expose-headers" : "transactionId, transactionDate, offset, language",
          "access-control-max-age" : "3600",
          "cf-cache-status" : "DYNAMIC",
          "cf-ray" : "a23edcf7a9deaf49-SEA",
          "language" : "0",
          "offset" : "-8",
          "transactiondate" : "Fri, 31 Jul 2026 19:03:27 GMT",
          "transactionid" : "[REDACTED]",
          "x-content-type-options" : "nosniff",
          "x-frame-options" : "DENY",
          "x-xss-protection" : "0, 1; mode=block",
          "xtid" : "82b25970-8d12-11f1-b85b-c58e4782fc2b"
        },
        "responseStatus" : 200,
        "stackTrace" : "0   BetterBlue                          0x0000000100f797e0 BetterBlue + 2054112\n1   BetterBlue                          0x0000000100f78794 BetterBlue + 2049940\n2   BetterBlue                          0x0000000100f780f8 BetterBlue + 2048248\n3   BetterBlue                          0x0000000100f7780c BetterBlue + 2045964\n4   BetterBlue                          0x0000000100f76c41 BetterBlue + 2042945\n5   BetterBlue                          0x0000000100f8392d BetterBlue + 2095405\n6   BetterBlue                          0x0000000100dbc039 BetterBlue + 229433\n7   BetterBlue                          0x0000000100d8daa5 BetterBlue + 39589\n8   BetterBlue                          0x0000000100e8871d BetterBlue + 1066781\n9   BetterBlue                          0x0000000100dbc039 BetterBlue + 229433",
        "timestamp" : "2026-07-31T19:03:26Z",
        "url" : "https:\/\/mybluelink.ca\/tods\/api\/mfa\/sendotp"
      },
      {
        "accountId":"[REDACTED]",
        "duration" : 0.5090739727020264,
        "method" : "POST",
        "requestBody" : {
          "mfaApiCode" : "0107",
          "otpMethod" : "S",
          "userAccount" : "kitmanlee@mac.com",
          "userInfoUuid" : "cb846d6d-0a01-457c-8655-b407ade74b6a",
          "userPhone" : "6103"
        },
        "requestHeaders" : {
          "Accept" : "application\/json",
          "Content-Type" : "application\/json",
          "Cookie":"[REDACTED]",
          "Host" : "mybluelink.ca",
          "Origin" : "https:\/\/mybluelink.ca",
          "Referer" : "https:\/\/mybluelink.ca\/login",
          "User-Agent" : "Mozilla\/5.0 (Linux; Android 10; K) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/130.0.0.0 Mobile Safari\/537.36",
          "client_id" : "HATAHSPACA0232141ED9722C67715A0B",
          "client_secret" : "[REDACTED]",
          "deviceid":"D8FF35AE…82E6",
          "from" : "CWP",
          "language" : "0",
          "offset" : "-06"
        },
        "requestType" : "sendMFA",
        "responseBody" : {
          "responseHeader" : {
            "responseCode" : false,
            "responseDesc" : "Success"
          },
          "result" : {
            "otpKey":"[REDACTED]"
          }
        },
        "responseHeaders" : {
          "Access-Control-Allow-Origin" : "*",
          "Cache-Control" : "no-cache, no-store, max-age=0, must-revalidate",
          "Content-Encoding" : "gzip",
          "Content-Type" : "application\/json",
          "Date" : "Fri, 31 Jul 2026 19:03:16 GMT",
          "Expires" : "0",
          "Pragma" : "no-cache",
          "Server" : "cloudflare",
          "Set-Cookie" : "[REDACTED]",
          "Status" : "200",
          "Vary" : "Origin, Access-Control-Request-Method, Access-Control-Request-Headers",
          "access-control-allow-headers" : "x-requested-with",
          "access-control-allow-methods" : "POST, GET",
          "access-control-expose-headers" : "transactionId, transactionDate, offset, language",
          "access-control-max-age" : "3600",
          "cf-cache-status" : "DYNAMIC",
          "cf-ray" : "a23edcb2590faf49-SEA",
          "language" : "0",
          "offset" : "-8",
          "transactiondate" : "Fri, 31 Jul 2026 19:03:16 GMT",
          "transactionid" : "[REDACTED]",
          "x-content-type-options" : "nosniff",
          "x-frame-options" : "DENY",
          "x-xss-protection" : "0, 1; mode=block",
          "xtid" : "7c16e998-8d12-11f1-b85b-8185ab10bba9"
        },
        "responseStatus" : 200,
        "stackTrace" : "0   BetterBlue                          0x0000000100f797e0 BetterBlue + 2054112\n1   BetterBlue                          0x0000000100f78794 BetterBlue + 2049940\n2   BetterBlue                          0x0000000100f780f8 BetterBlue + 2048248\n3   BetterBlue                          0x0000000100f7780c BetterBlue + 2045964\n4   BetterBlue                          0x0000000100f76c41 BetterBlue + 2042945\n5   BetterBlue                          0x0000000100f8392d BetterBlue + 2095405\n6   BetterBlue                          0x0000000100dbc039 BetterBlue + 229433\n7   BetterBlue                          0x0000000100d8daa5 BetterBlue + 39589\n8   BetterBlue                          0x0000000100e8871d BetterBlue + 1066781\n9   BetterBlue                          0x0000000100dbc039 BetterBlue + 229433",
        "timestamp" : "2026-07-31T19:03:15Z",
        "url" : "https:\/\/mybluelink.ca\/tods\/api\/mfa\/sendotp"
      },
      {
        "accountId":"[REDACTED]",
        "duration" : 0.09253692626953125,
        "method" : "POST",
        "requestBody" : {
          "mfaApiCode" : "0107",
          "userAccount" : "kitmanlee@mac.com"
        },
        "requestHeaders" : {
          "Accept" : "application\/json",
          "Content-Type" : "application\/json",
          "Cookie":"[REDACTED]",
          "Host" : "mybluelink.ca",
          "Origin" : "https:\/\/mybluelink.ca",
          "Referer" : "https:\/\/mybluelink.ca\/login",
          "User-Agent" : "Mozilla\/5.0 (Linux; Android 10; K) AppleWebKit\/537.36 (KHTML, like Gecko) Chrome\/130.0.0.0 Mobile Safari\/537.36",
          "client_id" : "HATAHSPACA0232141ED9722C67715A0B",
          "client_secret" : "[REDACTED]",
          "deviceid":"D8FF35AE…82E6",
          "from" : "CWP",
          "language" : "0",
          "offset" : "-06"
        },
        "requestType" : "sendMFA",
        "responseBody" : {
          "responseHeader" : {
            "responseCode" : false,
            "responseDesc" : "Success"
          },
          "result" : {
            "otpKey":"[REDACTED]",
            "userAccount" : "KITMXXXXX@MAC.COM",
            "userInfoUuid" : "cb846d6d-0a01-457c-8655-b407ade74b6a",
            "userPhone" : "6103"
          }
        },
        "responseHeaders" : {
          "Access-Control-Allow-Origin" : "*",
          "Cache-Control" : "no-cache, no-store, max-age=0, must-revalidate",
          "Content-Encoding" : "gzip",
          "Content-Type" : "application\/json",
          "Date" : "Fri, 31 Jul 2026 19:03:04 GMT",
          "Expires" : "0",
          "Pragma" : "no-cache",
          "Server" : "cloudflare",
          "Set-Cookie" : "[REDACTED]",
          "Status" : "200",
          "Vary" : "Origin, Access-Control-Request-Method, Access-Control-Request-Headers",
          "access-control-allow-headers" : "x-requested-with",
          "access-control-allow-methods" : "POST, GET",
          "access-control-expose-headers" : "transactionId, transactionDate, offset, language",
          "access-control-max-age" : "3600",
          "cf-cache-status" : "DYNAMIC",
          "cf-ray" : "a23edc6dcc44af49-SEA",
          "language" : "0",
          "offset" : "-8",
          "transactiondate" : "Fri, 31 Jul 2026 19:03:04 GMT",
          "transactionid" : "[REDACTED]",
          "x-content-type-options" : "nosniff",
          "x-frame-options" : "DENY",
          "x-xss-protection" : "0, 1; mode=block",
          "xtid" : "758cb788-8d12-11f1-8e55-87677f7f1a5e"
        },
        "responseStatus" : 200,
        "stackTrace" : "0   BetterBlue                          0x0000000100f797e0 BetterBlue + 2054112\n1   BetterBlue                          0x0000000100f78794 BetterBlue + 2049940\n2   BetterBlue                          0x0000000100f780f8 BetterBlue + 2048248\n3   BetterBlue                          0x0000000100f7780c BetterBlue + 2045964\n4   BetterBlue                          0x0000000100f76c41 BetterBlue + 2042945\n5   BetterBlue                          0x0000000100f80635 BetterBlue + 2082357\n6   BetterBlue                          0x0000000100f8ccfd BetterBlue + 2133245\n7   BetterBlue                          0x0000000100dbc039 BetterBlue + 229433\n8   BetterBlue                          0x0000000100de4271 BetterBlue + 393841\n9   BetterBlue                          0x0000000100dbc039 BetterBlue + 229433",
        "timestamp" : "2026-07-31T19:03:04Z",
        "url" : "https:\/\/mybluelink.ca\/tods\/api\/mfa\/selverifmeth"
      }
    ],
    "vehicleStatuses" : [

    ]
  },
  "id" : "60F77169-CEAA-421F-A9D3-1448953064C5",
  "region" : "CA",
  "username":".com***@***",
  "vehicles" : [
    {
      "accountId":"[REDACTED]",
      "backgroundColorName" : "default",
      "battery12V" : 39,
      "chargePortTypeRaw" : "CCS1",
      "climatePresets" : [

      ],
      "climateStatus" : {
        "airControlOn" : false,
        "defrostOn" : false,
        "steeringWheelHeatingOn" : false,
        "temperature" : {
          "units" : "celsius",
          "value" : 21
        }
      },
      "debugLiveActivity" : false,
      "doorOpen" : {
        "backLeft" : false,
        "backRight" : false,
        "frontLeft" : false,
        "frontRight" : false
      },
      "enableSeatHeatControls" : false,
      "fuelTypeRaw" : "electric",
      "generation" : 3,
      "hoodOpen" : false,
      "id" : "D70CAFC4-FB34-42B0-B64E-426A3FDB4EE1",
      "isHidden" : false,
      "lastUpdated" : "2026-07-30T01:42:23Z",
      "location" : {
        "latitude":"[REDACTED]",
        "longitude":"[REDACTED]"
      },
      "lockStatus" : "unlocked",
      "marketOptions" : {
        "generic" : {

        }
      },
      "model" : "KitmanH",
      "odometer" : {
        "length" : 57275.5,
        "units" : "kilometers"
      },
      "regId":"[REDACTED]",
      "sortOrder" : 1,
      "syncDate" : "2026-07-30T01:32:08Z",
      "tirePressureWarning" : {
        "all" : false,
        "frontLeft" : false,
        "frontRight" : false,
        "rearLeft" : false,
        "rearRight" : false
      },
      "trunkOpen" : false,
      "vin":"5NM**********2410",
      "watchBackgroundColorName" : "charcoal"
    }
  ]
}

],
"appInfo" : {
"build" : "59",
"exportDate" : "2026-07-31T19:04:22Z",
"version" : "2026.7.2"
},
"appSettings" : {
"debugModeEnabled" : true,
"liveActivitiesEnabled" : false,
"notificationsEnabled" : false,
"preferredDistanceUnit" : "kilometers",
"preferredTemperatureUnit" : "celsius",
"widgetRefreshInterval" : 4
}
}