Deauthorized Xero Connection #256
Answered
by
pzaichkina
FreddieRidell
asked this question in
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Hi, I have a company with a Xero connection which is Deauthorized, what could have caused this? |
Answered by
pzaichkina
Mar 23, 2023
Replies: 2 comments
|
Hi Freddie, When we attempt to refresh the user token for a Company, sometimes we receive a response from Xero of Unfortunately, Xero doesn't provide details specifying why access became unauthorized. It could mean that there was a change in the permissions of the user who initially connected the account, or that the access had been revoked by the customer. In order for the customer to continue syncing, they will need to relink to Xero. Hope this helps. Polina, |
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Answer selected by
FreddieRidell
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Thanks for the quick reply Polina! |
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Hi Freddie,
When we attempt to refresh the user token for a Company, sometimes we receive a response from Xero of
unauthorized.Unfortunately, Xero doesn't provide details specifying why access became unauthorized. It could mean that there was a change in the permissions of the user who initially connected the account, or that the access had been revoked by the customer. In order for the customer to continue syncing, they will need to relink to Xero.
Hope this helps.
Polina,
Tech writer, Codat