[Android] 3.4.0 Videos sometimes do not display but audio plays

[Evryway]

Unity version

2022.3.62f2

Unity editor platform

Windows

AVPro Video edition

Ultra

AVPro Video version

3.4.0

Device hardware

Samsung Galaxy Tab 5e

Which Android OS version are you using?

11

Unity Graphics API

Vulkan

Video API

media3/ExoPlayer

Texture format

BGRA

Audio output

System Direct

Any other Media Player component configuration required to reproduce the issue.

No response

Which output component(s) are you using?

Display uGUI

Any other component configuration required to reproduce the issue.

Test project demonstrates reproduction on my device.

The issue

Sometimes videos do not display. The audio does play. If the device is left until the video completes, it triggers the end events.

I have set up a loop which picks from three test videos sequentially, displays for 2 seconds, and then starts playing the next one. approx 5%-10% the video will not display. The error is not deterministic on my device (it's not always the same video, or at the same point in the test sequence).

Media information

example videos are MP4, output from Shotcut. The issue happens both on device (streamingAssets) and streamed from Cloudflare. The issue happens with every video I've tested (eventually), suggesting it's not content specific.

Logcat output

[Ste-RH]

We regularly test stability in a test scene that opens, plays for a short while, closes...repeats. Our tests run for many thousand iterations without issue in v3.4.0 on Android in both Vulkan and OpenGLES. This makes us think it is something device specific you are seeing.

1. Does the issue happen on other, more modern devices? (We are just trying to ascertain if this is something specific to the chipsets on the Samsung Galaxy Tab 5e...or more of a generic issue)

2. Does the issue happen if you switch to OpenGLES?

3. Are you testing in a minimal custom application, or is it within your main project application?

[Evryway]

It is confirmed on Galaxy Tab S5e, Galaxy Tab 9FE. I'll be testing on a Pixel 7 shortly.

This happens in a minimal custom application, I've mailed you the reproduction project.

I haven't tested on GLES yet, as the primary devices we're seeing crashes on are mostly running Vulkan.

[Evryway]

Confirmed happening on a Pixel 7. I'll mail you the video.

On my second test-pass on the pixel 7, after about 2 minutes it completely locked up my phone (had to hold power button down until it reset) So I'm wary of doing further tests on that device!

[MorrisRH]

A fix for this will make it into the next release.

[Ste-RH]

AVPro Video v3.4.1 has been released. Please let us know if this has fixed your issue.