Cannot connect to dataplicity anymore since a week

[ebagnoli]

Hi all,

I was always able to have the connection back in a few days, but now since a week there is nothing to do.
The service is loaded, If I go on dataplicity.com I see my machine green and active. I refresh the intergration of AlexxIT and it changes somathing but it keep on turning and the setup is not there anymore...

What can we do?

Thanks

[Akszyn]

Try this But you can't connect via pc or android app? https://status.dataplicity.com/

[Snarky73]

No. It doesn't help. I did everything as written, but it doesn't help. the sensor is "unavailable" for only a few seconds a day, automation does not start, but I cannot connect. it is enabled only if you restart the integration manually.

[Akszyn]

Is there still a need for a sensor and automation to restore the integration after this update to keep the tunnel to the home assistant active?

[Gferretta]

Since a few days, not connect ever more.

Registrador: agent
Fuente: /usr/local/lib/python3.14/site-packages/dataplicity/client.py:196
Ocurrió por primera vez: 10:27:20 (3 ocurrencias)
Última vez registrado: 10:29:22
sync failed unable to contact JSONRPC server 'https://api.dataplicity.com' (HTTP Error 503: Service Temporarily Unavailable)
sync failed invalid credentials
sync failed authorization failed

Registrador: agent
Fuente: /usr/local/lib/python3.14/site-packages/dataplicity/client.py:308
Ocurrió por primera vez: 10:26:31 (29 ocurrencias)
Última vez registrado: 10:29:22
unable to associate m2m identity ("device.check_auth"=-32602, "authorization failed")
unable to associate m2m identity ("device.check_auth"=-32602, "invalid credentials")

Registrador: agent
Fuente: /usr/local/lib/python3.14/site-packages/dataplicity/client.py:145
Ocurrió por primera vez: 10:27:19 (3 ocurrencias)
Última vez registrado: 10:29:22
unable to set tag list ("device.set_machine_defined_tags"=-32602, "serial and auth_token required")